Delivery

FREE for orders over £50

Most items are sent via Interlink Express, before we send will will contact you to arrange the delivery date for a day that suits you. 

If the courier is unable to deliver the goods, then they will be returned to our warehouse. We will then wait 7 days for you to contact us, to decide if the consignment is still required, before we refund your money minus the shipping and handling cost.

In cases where a delivery has been refused. The consingment will be returned to us. We will then wait 7 days for you to contact us, to decide if the products are still required, before we refund your money minus the shipping and handling cost.

We will only deliver goods to the address on the order .

Boxes are amply sized and your items are well-protected.

Incorrect Delivery Address

If you provide us with a wrong delivery address and your goods are signed for by another party, Babycare of Dagenham cannot be held responsible for any loss you incur as a result.

Returns

Pregnancy and parenthood is a very demanding time in your lives. Babycare not only recognises this, but we have over 32 years of history and experience in delivering fantastic customer service.

However, on the rare occasion that you are not satisfied with your new purchase from our online store, we will exchange or refund any unused item provided it has not been used and is returned in a saleable condition, in its original, undamaged packaging, with your receipt and within 21 days from receipt of goods, (exceptions apply for hygiene and safety reasons on some items such as toiletries, clothing and mattresses).

If we find that the product has not been returned to us in a resaleable condition, we reserve the right to refuse a refund. We will refund your original delivery charge when a product is faulty or damaged, upon inspection but not when a product is simply unwanted.

Please note we cannot refund if we have not issued a returns number, therefore, please ensure you get a returns number. Return costs are at your expense.

Should you require an unwanted item to be collected this can be arranged by calling emailing returns@babycare.me.uk.

Please note a handling charge of £10 will be incurred.

Please note any postage incurred by returning items to us will not be refunded. All returned goods must be accompanied by a completed RMA (returns)note (for orders delivered).

This does not affect your statutory rights.